WESTERRA ONLINE DISCLOSURES
This Agreement and Disclosure provides information about Westerra Credit Union Online Banking Service (“Westerra Online”). For the purpose of this document, the words “you,” and “yours” shall refer to each member who is eligible and signs up for Westerra Online and the words “we,” “us,” “our,” “Westerra” and “Credit Union” shall refer to Westerra Credit Union. The word “Account” means any one or more accounts you have with the Credit Union. Please read this disclosure carefully because it represents our mutual agreement with respect to transactions on Westerra Online. You should print out and keep this disclosure statement for future reference.
You understand that in order to use Westerra Online, you must have an Account with Westerra and a self-chosen Secret Personal Identification Number (“PIN”).
Westerra Credit Union Online ID and Secret Personal Identification Number (PIN):
Westerra uses your unique member ID (“Westerra Online ID”) which will serve as your identification when using our Internet account access services. In addition to your Westerra Online ID, we require the use of a PIN which you may change at your convenience. These two unique pieces of information provide online protection and enable you to view your account information quickly, easily and safely. NOTE: Westerra Credit Union will never ask you for your PIN. Please keep your Westerra Online ID and PIN in a secure place. If you feel either may have been lost or compromised, please notify Westerra Credit Union immediately at 303-321-4209 or 1-800-858-7212.
General Information About Westerra Online:
Westerra Online is an Internet account access service. You may access your Account by computer, using your Westerra Online ID, PIN and Internet connection, at virtually any time, day or night, 7 days a week to (1) check account balances, (2) transfer money (3) check the history of your Account, (4) pay most bills with Westerra Online Bill Payment Service and (5) obtain Westerra product and service information. However, Westerra Online may occasionally be unavailable due to record updating or technical difficulties.
Westerra may discontinue or restrict Westerra Online transactions without notice. You may terminate this agreement at any time by giving the Credit Union written notice. Entering your PIN when you sign in to Westerra Online means you have read, understood and agreed with the disclosure connected with this service. You agree to be bound by future changes in terms that will be provided electronically. Additionally, you agree to be bound by future changes in terms relating to fees and consumer liability, notice of which shall be given in writing by mail at least twenty-one (21) days prior to implementation. You agree to review the disclosures that are provided each time you access Westerra Online. Unless otherwise noted, all days are business days and exclude holidays.
Equipment and Technical Requirements:
You understand that you must have Internet Access through an Internet Service Provider and Internet Browser Software to use Westerra Online. For your protection, Westerra’s Internet server requires you to use a form-capable browser such as Netscape Navigator or Microsoft Internet Explorer. When your browser communicates with our server, the application information form is encrypted for security while traveling over the Internet. You understand that Westerra does not make any warranties on equipment, hardware, software or Internet Service Provider service, or any part therein, expressed or implied, including, without limitation, warranties of merchantability or fitness for a particular purpose.
Consumer Liability Disclosure:
You agree to notify Westerra AT ONCE if you believe that your PIN has been lost or stolen or that your account has been accessed without your authorization. Utilize the following information to contact Westerra:
Westerra Credit Union
3700 E. Alameda Ave.
Denver, CO 80209
Business Days: Monday through Friday, excluding federal holidays
Telephone Service Center: 303-321-4209 or 1-800-858-7212
The best way to minimize your possible loss is to immediately contact Westerra by telephone, although you may advise Westerra in person or in writing.
If you inform us within two (2) business days after you learn of unauthorized access to your Account, you can lose no more than $50 from your Account due to such unauthorized access. Otherwise, if you fail to notify Westerra that your PIN has been compromised or your Account has been accessed without your authorization, you could lose all the money in your Account, plus your maximum overdraft line of credit. If you do NOT inform us within (2) business days after you learn of the unauthorized access, and we can prove we could have stopped someone from using your account without your permission had you informed us, you could lose as much as $500 from your Account.
Advise Westerra AT ONCE if your Account statement evidences any electronic fund transfer that you did not make or authorize. If you do not tell us within sixty (60) days after the first statement that reflected the unauthorized transfer was mailed to you, you may not be reimbursed for the unauthorized transfer, provided we can prove that we could have stopped the unauthorized transfer had you informed us in the allotted time.
Westerra reserves the right to extend the above time periods for good cause shown.
Access to Westerra Online is free. However, regular charges and fees apply to certain transactions. Westerra reserves the right to charge for Internet Account access services. You will be given at least thirty (30) days advance notice before Westerra Credit Union implements any charges or fees for any Internet Account access related services.
Transfer Terms and Limitations:
In Compliance with Regulation D, Westerra is required to limit transfers from savings and money market accounts, you are allowed to make up to 6 withdrawals per month (certain types of transfers, cash or checks). For more information, refer to the Member Account Agreements, Disclosures and Information Guide.
There is no limit on the number of transfers from your share savings and money market account if they are made in person, by mail or to make monthly payments on loans at Westerra.
Liability for Failure to Make Tranfers:
If Westerra does not complete a transfer to or from your account on time or in the correct amount according to this disclosure statement with you, we will be liable for your losses or damages not to exceed the amount of the transaction, except as otherwise provided by law. However, there are some exceptions. We will NOT be liable, if:
(1) Through no fault of ours, you do not have enough money in your account to make the transfer;
(2) The terminal or computer was malfunctioning in a manner which you knew, or reasonably should have known, would adversely affect the completion of your transaction; or
(3) Circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
We will disclose information to third parties about your account or the transactions you make:
(1) Where it is necessary for completing transfers;
(2) In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant;
(3) In order to comply with a government agency or court orders; or
(4) If you give us written permission.
Error Resolution Notice:
Immediately call or write us at the telephone number or address listed above if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared. If you inform us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
In Informing us of an error regarding your electronic transfers:
(1) Tell us your name and account number;
(2) Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and
(3) Tell us the dollar amount of the suspected error.
We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
By agreeing to these terms you agree to receive your statement and other disclosures, that are required to be provided to you by law, electronically. After agreeing to these terms, you will no longer receive paper statements or notifications (i.e. CD Maturity Notice, Address Change Confirmation Request, Overdraft Notice, et. al.) that would otherwise be sent to you in paper form via U.S. Postal Service.
In making this election, you retain the right to notify Westerra Credit Union of your decision to rescind this election and to begin receiving statements, disclosures and notices in paper form. If you choose to rescind this election, you agree to provide us notification no less than five (5) business days prior to the date that the periodic statement would normally be made available to you. Further, you agree that you will provide this notification by e-mail to firstname.lastname@example.org
or by calling the Credit Union at 303-321-4209 or 1-800-858-7212. Withdrawal of this consent may result in a change of terms to your checking account with the Credit Union. Please contact the Credit Union at the above telephone number to identify how this electronic statement election may affect your account.
If, during the period of time that you have elected to receive statements electronically, and you wish to receive a paper copy of any individual statement, you may do so by contacting the Credit Union at the e-mail address or telephone number noted above. You agree to pay the fee according to the Credit Union's fee schedule for a statement printout.
Hardware and Software Requirements and Method of Obtaining Electronic Statements, Disclosure and Notifications.
Electronic statements to Westerra Credit Union accounts will be accessed through Westerra Credit Union's Online Banking system, located on our website at www.westerracu.com
If you wish to receive electronic statements, disclosures and notices you must have Internet access with a compatible browser and an e-mail address that will be used to notify you when your electronic statements and/or notices are available.
Always keep your browsers up-to-date.
The electronic statements, disclosures and notices will be available at www.westerracu.com
for no less than 90 days. To retain a copy for your purposes, you should print this information using the print command in either of the browser software packages named above.